Tel: 01531 822622
websiteFullname: Profess Time Manager - websiteName: professtime - websiteURL: www.profess.co.uk

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11 - site: Profess Time Manager - page: Technical
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Technical

Profess-branded software can be deployed either...

  • Cloud-based (hosted on servers managed by Pillar Software)
  • Installed (on your own server)

Long-established customers may still use our Windows software which is only available as a customer-installed solution. This page is concerned only with our standard web applications.

For queries of a technical nature regarding our legacy Windows solutions, please contact our Helpdesk.

Browser Requirements 

Our web-browser-based products are built using development tools primarily from Microsoft and are therefore optimised to run on MS Internet Explorer or Edge, and it is for that reason that we specifically test our software only on IE and Edge.

In line with Microsoft's own recommendations, it is expected and strongly advised that users are no more than 2 major releases behind the current Microsoft Browser available.    

Visit Microsoft's own Browser page to find out more about your browser version or what's available.

This does not mean web editions of Profess won't run on earlier editions of IE or on other browsers like Google Chrome, Safari or Firefox etc., but you are advised to consider the following...

  • Users may experience some display or functionality issues if using a non-Microsoft browser, particularly when running more than 2 releases behind the current edition of any browser.
  • Performance may not be optimised if you are not using the very latest edition of your chosen Browser.
  • Although Profess is secure (Pillar Software are ISO 27001 certified), Browsers themselves are often updated for improvements to their security; it therefore follows that you reduce risk by maintaining the latest build.

You should note that Pillar reserve the right to decline Helpdesk support for Browser issues where the above recommendations are not in place. Browser issues should always be raised first with your own IT support.

Pillar Software are ISO 9001 and 27001-compliant.

   

Cloud-based solutions from Pillar Software

What you get 

Profess-branded software in the Cloud is delivered as a complete ‘Software as a Service’ (SaaS) solution, hosted on Pillar Software-managed servers, working with our partners at Cloud Heroes.

Cloud software makes hot-desking, remote-working, on-site access, and bring-your-own-device (BYoD) easy. Wherever you have access to a web browser, you have access to your Profess subscriptions.

With Profess in the Cloud, Pillar takes care of all aspects of IT beyond your Browser and internal network, providing...

  • Access to Profess in the Cloud for the subscribed number of users for the subscription year.
  • Automatic free upgrades, applied during off-peak times.
  • Hourly and daily database backups, retained and automatically destroyed on a weekly cycle.
  • No limits on the amount of data you can store.
  • Access to our dedicated UK-based Helpdesk every working day.
What you need

The Cloud solution is the simplest to deploy and easiest for you to manage: you need access only to a web browser. See the top of this page for browser requirements. 

Outputs can be generated to PDF, Excel and Word. To open or view output in these formats you will need the appropriate proprietary software. Adobe Reader is still free and can be downloaded here.

Before taking out a subscription to any Cloud-based software, you need to be certain that your infrastructure and connection speed is up to the job of deploying software in this way. We test all Profess-branded Cloud-based solutions in our own office to the same Cloud environment as our real users, checking them for acceptable performance, so we are always sure that the speed of our application is commercially acceptable - and it is on that basis that any infrastructure issues which might arise need to be progressed by your own IT support. 

Customer-installed edition 

What you get

Profess-branded software on your own servers is generally cheaper (minimum subscription rates may apply), and of course you retain complete control of both application and database. Consequently this does mean you or your own IT providers will need to equip you with and manage your own infrastructure, servers, operating systems and database licences etc. plus the management of all these.

You can still deploy beyond your own network securely via a DMZ, but again this is something your own IT provider must setup and manage.

Most importantly, a Profess-branded product will not differ in functionality irrespective of whether installed or accessed from the Cloud.

The installed subscription will include...

  • Access for the subscribed number of users for the subscription year.
  • Access to our secure download area for your to deploy any upgrades on your own timetable.
  • Data is only limited to your own server and infrastructure.
  • Access to our dedicated UK-based Helpdesk every working day.

Although your own IT are responsible for back-ups, storage, MS SQL server and Crystal Reports licences, Pillar are able to provide remote support for installation and upgrades of our software and database, on demand. This is a chargeable service for installed subscriptions.

What you need

An installed environment obviously needs the hardware (ideally a server for the application layer, and a separate one for the database), operating system and licences as well as the network infrastructure, but also the MS SQL server database licences, a Crystal Reports licence and of course a suitable Browser for each end-user. See the top of this page for browser requirements.

Servers

Obviously the bigger and more powerful the server(s) you load to, the better your performance and capacity. However, please consider below the minimum specification for fair performance. Ideally, you should seek to exceed this specification to enjoy a better experience of the web applications you have subscribed to.

Application Server 

4GB RAM with at least a 2GHz dual core processor. Depending on which Profess product you are running, you should allow for at least 1GB of capacity for application files.

Database Server & MS SQL Server version

4GB RAM with at least a 2GHz dual core processor.  For deployments of 50+ staff on Time Manager OR when running Profess Works/Roads Cost Manager, you should increase this to at least 8GB RAM and likewise add more processing power.   

With regards storage capacity, this will depend on the size of your organisation and module being deployed. We'd recommend you scope-in 500MB growth pa, or triple this if you're deploying applications like Roads Cost Manager/Works with invoices, delivery notes and work orders etc. So a starting deployment of 150-200GB capacity would be sufficient, but your own IT need to ensure scalability and manage performance.

It is expected that your IT supplier will setup and maintain your MS SQL environment (including your backup strategy) and, in particular, ensuring it is never more than 2 major releases behind the current version released by Microsoft. Although the software will run on earlier builds of SQL Server, Pillar Software reserve the right to decline support for any issues that might arise from not maintaining your MS SQL Server within that 2 major version threshold. Smaller organisations may wish to consider MS SQL Express edition; again consult your own IT provider.

In order to run reports within our Profess products and not be in breach of licence, you must have purchased (but need not necessarily install) a copy of Crystal Reports (currently CR2008) and maintain these licences to match the current build used in your Profess product. Pillar do not supply this, but can put you in touch with a reseller. (note: Crystal licences are covered by Pillar on the Cloud edition of our software).

Operating System 

At Pillar we compile against new builds of the Microsoft o/s with the view that it is important to remain no more than 2 major versions behind the current release, and with same support caveats as articulated above. This applies also to MS IIS and the .NET framework or its successors. 


Profess: proven by professionals

Contact us today on 01531 822622 and find out how Profess might help you reduce admin time spent on time-tracking or costing while improving oversight.